Claiming JobSeeker Payment (JSP) 001-19051501

This file discusses how an individual can claim JSP online, or with help from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers must claim as soon as possible online through the Services Australia website.

To receive JSP a person need to:

– be of certifying age for JSP
– meet Australian residence requirements for JSP
– be jobless, and
– searching for work and ready to participate in activities that increase their opportunities of finding a task, or
– not able to work, study or look for work due to medical condition, health problem or injury, employment or
– utilized or employment studying full time and are not able to carry out these due to a medical condition, disease or injury and have a task or study to go back to

If the consumer has actually shown they are unable to work due to a momentary incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW customers declaring JSP

A DSP client whose payments have been suspended/ cancelled return to work (RTW) can declare an alternate payment when:

– they are still working 30 or more hours weekly, and
– their earnings falls below the JSP earnings test cut-off

For example, a self-employed DSP consumer is still working 30 hours each week, but their earnings has actually decreased. See Rates and Thresholds.

In all cases, employment inspect if the client is qualified to have their DSP renewed before looking at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP up to 13 weeks before the first day of eligibility. On the day they become certified they should provide their bank account balances, proof of earnings and work separation information.

Customers can begin an early claim online. They will be able to complete Your individual information, Your circumstances and Your financial details.

If making an early claim after a break in payment of 39 weeks or less, the client will have fewer questions to answer in the online claim.

Customers can not complete Review and Confirm, Next steps or send the claim online till within 2 week of being qualified for JSP. They will get a tip alert 14 days before the eligibility date.

A detained individual may lodge a claim as much as 3 weeks before release from jail. These claims are not thought about early claims as the customer is qualified however not payable when they claim.

Customers moving from a present income assistance payment can lodge an early claim approximately 28 days before the date of qualification.

Online claims

Customers must produce a myGov account and connect their Centrelink online account to it.

Once the client has connected their Centrelink online account to myGov, employment to begin an online claim for JSP they need to:

– check in to myGov and gain access to their connected Centrelink online account
– guarantee their personal information are right. From the menu, choose the My information > Personal and contact details > My profile to make updates
– from the menu, select Payments and claims > Claims > Make a claim. To learn more, see Claiming JSP online table in the Self-managed tab

Customers claiming or to JSP will see a lowered question set as part of their online claim if they are:

– currently in invoice of an earnings support payment, or
– have cancelled from payment in the last 52 weeks

Streamlined claims

Sometimes, a task exists to the customer on their Centrelink online account homepage as much as 28 days prior to losing qualification for their existing payment.

The task will allow the consumer to undertake a structured claim process to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for consumers considered unable or inappropriate to complete an online claim or nominees. ACC ought to likewise be utilized in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded documents, employment post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC suggests:

– the client can begin a claim online and a Service Officer can take it over, or
– a Service Officer can help a customer begin a claim which can then be finished by the consumer in their Centrelink online account

Remote customers

If the client resides in a remote location and generally utilizes an agent, Remote Service Centre, or phone to do service and is not able or unsuitable to finish an online claim, the consumer should be moved to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) group offers specialised remote service for recognized remote clients.

The customer should have:

– the remote indication revealing on the Customer Overview, or
– a domestic address in a remote location

To check the address is in a remote area:

– browse the town name in Office Locator
– view the Towns Result List
– view the Remoteness column

Customers with candidate arrangements

Correspondence nominees can submit an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to claim JSP on behalf of their principal, offer an online claim first. If they decline the online claim deal, a Service Officer need to run Assisted Customer Claim (ACC) with the nominee.

If a nominee is claiming on behalf of an individual, encourage the nominee to help the person claim JSP utilizing the individual’s Centrelink online account. If the candidate is unable or unwilling to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some circumstances, it may not be affordable for a consumer to finish all Required jobs prior to sending their claim. These consist of exceptions when certain vulnerabilities exist, employment see Circumstances Change Monitor (CCM).

Moving to a Location of Lower Employment Prospects (MALEP)

Do not carry out any MALEP evaluations. The Department of Social Services (DSS) have paused all Transferring to a Location of Lower Employment Prospects (MALEP) evaluations.

If the consumer has actually moved address within the previous 26 weeks, Services Australia should figure out if they have lowered their employment potential customers by moving to a brand-new place.

If this holds true, the Service Officer must investigate a possible MALEP employment related exemption period.

Unemployed due to a voluntary act or misbehavior

If the customer has voluntarily left work or been dismissed due to misconduct in the 12 weeks prior to claiming, an unemployment failure or an Unemployment Non-Payment Period (UNPP) may have occurred.

Do not generate compliance action till the Employment Separation Certificate (SU1) (or comparable) and/or supporting proof is received to identify a non-compliance event has occurred.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most task seekers are subject to RapidConnect and are advised of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

Job seekers who are eligible for a recommendation to a Workforce Australia or other specialist company, will have a preliminary visit booked throughout the Participation Interview. Attending this first service provider appointment is referred to as the task candidate’s RapidConnect requirement.

In many cases, conference RapidConnect requirements will determine the start date of the job candidate’s income assistance payment. Note: this undergoes task seekers fulfilling any waiting durations and certification requirements.

Mutual obligation requirements

The Department of Employment and Workplace Relations (DEWR) will automatically refer brand-new task candidates to the Workforce Australia online work service. This leaves out task candidates residing in Community Development Program (CDP) regions.

Higher rate of JSP for 55 years and employment over

Single consumer aged 55 years and over who have been receiving an earnings support payment or allowance for 9 or more continuous months may be entitled to a higher rate of payment. The system will automatically calculate this and apply the appropriate rate for qualified clients.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information may provide to consumers throughout their online claim. Employer information, name and ABN, will exist to the consumer if STP information is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the option to confirm the company within the claim. If a customer confirms the employer, as soon as on payment, STP pre-filled earnings will exist to the consumer when they report. If the consumer does not confirm the employer, when on payment, the STP employer might provide to the consumer again when they report.